Troubleshooting Guide

Quick solutions to common CodeGuessr problems. Find answers to technical issues, account problems, and gameplay questions.

Daily Challenge Issues

Challenge Won't Load or Appears Blank

If today's challenge isn't displaying properly:

Hard refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on Mac)
Clear your browser cache and cookies for codeguessr.com
Try opening the challenge in an incognito/private browser window
Disable browser extensions temporarily to check for conflicts
Ensure JavaScript is enabled in your browser settings

My Answer Seems Correct But Isn't Accepted

This is the most common issue. Check these details:

Exact formatting: Include all spaces, punctuation, and capitalization
Output vs. description: Enter what the code outputs, not what it does
Data types: Numbers vs. strings are formatted differently
Hidden characters: Look for newlines, tabs, or special characters
Quotes: Some outputs include quotation marks as part of the result

Feedback Colors Are Confusing

Understanding the color-coded feedback system:

Blue: Correct character in correct position

Purple: Character exists but in wrong position

Red: Character not in the answer

Remember: Each character position is evaluated independently, including spaces and punctuation.

Submissions Not Going Through

If your guesses aren't being submitted:

Check your internet connection stability
Make sure you haven't exceeded the 6-attempt limit
Verify you haven't already completed today's challenge
Try refreshing the page and submitting again
Contact support if the problem persists

Account Problems

Can't Log In to My Account

Forgot Password

Click "Forgot Password" on the login page
Enter the email address associated with your account
Check your email for reset instructions (including spam folder)
Follow the link in the email to create a new password
Reset links expire after 24 hours - request a new one if needed

Account Locked

Contact support if your account is locked

Profile Settings Not Saving

Always click "Save" or "Update" after making changes
Wait a few seconds for changes to process before navigating away
Refresh the page to verify changes were saved
Check that your new username isn't already taken by another user
Ensure uploaded images are under 2MB and in supported formats (JPG, PNG)

Class Joining Issues

Class Code Not Working

Verify the code: Double-check the 6-character code with your teacher
Case sensitivity: Enter the code exactly as provided (uppercase/lowercase matters)
No extra spaces: Don't include spaces before or after the code
Code expiration: Ask your teacher if the code is still active
Class capacity: The class might be full (check with your teacher)

"Already Enrolled" Error

Check your dashboard - you may already be in this class
You can be enrolled in multiple classes simultaneously
Contact your teacher if you need to re-join after being removed
Log out and log back in to refresh your class memberships

Can't See Class After Joining

Refresh your dashboard page
Check that you're logged into the correct account
Look for the class in your "My Classes" section
Contact your teacher to verify you were successfully enrolled

Progress Tracking

My Progress Isn't Saving

Account required: Create an account instead of playing as a guest
Cookies enabled: Ensure your browser accepts cookies from codeguessr.com
Private browsing: Avoid incognito/private mode for regular play
Complete challenges: Finish challenges fully before closing the browser
Stable connection: Ensure good internet connectivity during play

Streak Counter Reset Unexpectedly

Streaks reset if you miss a day or fail to solve a challenge
Make sure to complete challenges before midnight local time
Playing as a guest doesn't maintain streaks
Technical issues may occasionally affect streak tracking - contact support

Statistics Look Wrong

Statistics update in real-time but may take a few seconds to refresh
Hard refresh the page (Ctrl+F5) to ensure you're seeing current data
Check that you're viewing the correct time period or class
Contact support if specific statistics appear incorrect

Technical Issues

Browser Compatibility

Supported Browsers:

Chrome 90+ (recommended)
Firefox 88+
Safari 14+
Edge 90+

Not Supported:

Internet Explorer (any version)
Very old browser versions
Browsers with JavaScript disabled

Mobile Device Issues

Use Chrome, Safari, or Firefox on mobile devices
Ensure JavaScript is enabled in your mobile browser
Clear mobile browser cache if experiencing display issues
Rotate your device if the layout appears broken
Update your mobile browser to the latest version

Performance Problems

Close unnecessary browser tabs to free up memory
Disable browser extensions that might interfere
Update your browser to the latest version
Restart your browser periodically
Check available storage space on your device

Display or Layout Issues

Try zooming in or out (Ctrl/Cmd + or -)
Check if your browser supports required fonts
Disable browser extensions that modify page appearance
Clear browser cache and cookies
Try a different browser to isolate the issue

Contact Support

If you can't find a solution in this guide, our support team is ready to help.

General Support

For technical issues, account problems, and general questions.

Email: support@codeguessr.com

Response time: 24-48 hours

Educational Support

For teachers, classroom setup, and educational questions.

Email: educator@codeguessr.com

Response time: 12-24 hours

When Contacting Support

Include this information to help us assist you faster:

Your username or email address
Browser name and version
Operating system (Windows, Mac, iOS, Android)
Detailed description of the problem
Steps you've already tried
Screenshots if applicable
Error messages (if any)

Still Need Help?

If this troubleshooting guide didn't solve your problem, don't hesitate to reach out. Our support team has experience with all aspects of CodeGuessr and can provide personalized assistance.

Check FAQ Email Support